Mercedes-Benz of Georgetown Reviews & Testimonials
Looking for testimonials and reviews about Mercedes-Benz of Georgetown? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I am very satisfied with my service that I received from Georgetown Mercedes dealership. They are very efficient and are always on top of the issues and stay in communication with you
Troy Williams went above and beyond helping us with the purchase of "our new" 2019 Mercedes-Benz GLC 300 SUV. Troy kept my wife and me in our comfort zones, by giving us the attention and consideration we deserve. We look forward to seeing Troy again, to put my wife into her new car. Thanks Troy!
As always..same great service! They also made every effort to keep the waiting area clean and disenfected. Offering Lyft to service clients shows their efforts of going the extra mile.
The service was excellent. I trust my car to Georgetown Mercedes. I love the clean, organized environment, the efficient staff, and the result which is keeping my car in great condition.
I want to thank the service center of Mercedes Benz at Georgetown. Thank you for the assurance and care in fixing my car and safety. I was always kept up to date and provided detailed information by the mechanic. Veronica C
Excellent facility with professional and exceptionally friendly staff. They performed maintenance and repairs on time and kept me apprised the entire time. Highly recommend their business unconditionally.
Jay was great to work with. My repairs were done in a timely manner. I have one issue that concerns me. Among the list of recommended repairs and service was the statement that my wiper blades, front and rear, were warn and needed to be replaced. I had replaced all wiper blades two weeks ago. If that was misrepresented then it makes it hard to have faith it the other recommendations.
Mercedes Benz of Georgetown makes getting your maintenance completed so seamless that you want to do it more often. Everyone was extremely friendly and helpful. Alex in car maintenance was not only courteous but very comforting and assuring.... even if you were a few miles over your recommended maintenance 😝. Alex was awesome! He made the service trip enjoyable.
Daniel Reichert is an excellent service adviser, always helpful and a very nice guy. He is very knowledgeable about the Mercedes brand and is always helpful.
The finance rep not to friendly. He could be more enthusiastic towards the customer. The sales rep. was excellent made sure we were comfortable while there.
Brought my car in for service and noticed it wasn't right so my service rep Alex said to bring it back. I did and they made it right!! Thanks to Alex for wonderful service and care!!
Tabitha walked us through the process of buying and ordering a new car. She was terrific to deliver the new car the 1st day it arrived at the dealer. She made sure we received everything we wanted in the new car. Tabitha made our car buying experience comfortable so we bought the perfect car for us.
My wife and I had a wonderful experience purchasing a certified pre-owned C300 from Mercedes-Benz of Georgetown. From the moment I reached out with a brief inquiry, Sales Consultant Tabatha Zahler was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. The attention she gave us upon our arrival was unparalleled, going above and beyond in every aspect! I echo this sentiment for the Finance Manager Aaron as well. He did not try at all to pressure us into buying extra things such as maintenance plans or extended warrants, although he did ...
Good, prompt job of service for my Sprinter. Kudos. Can’t say enough good things about this dealership. They are first rate, pleasant, prompt, without flaw!
Amazing service with Alex , he always goes above and beyond to make sure that the process is smooth , also communicate with you constantly.
I walked in without an appointment, had check engine light issue, Alex took care of the car and i got my car inspected and fixed in less than 2 Hours, i recommend those guys and my next purchase would definitely be through mercedes benz of georgetown!
As always Mercedes Benz of Georgetown always provides excellent service from the time I pull up and when I leave. This is service you can rely on!
Car was serviced quickly, loaner was available quickly, Alex took care of our needs like a pro. What more could you possibly need to hear about our very positive experience?
Great job. The staff was quick and efficient when I pulled up. I was greeted quickly. My car was serviced fast. The new service department's waiting room is a lot better.
I receive excellent service from everyone at Georgetown Mercedes-Benz. My service advisor Alex, his manager and the sales team always make it feel like home even if I'm just there for a car wash! I haven't had a better after the sales experience, ever!!
Jarrod was great. The service was spectacular, I am surprised I wasn’t being talked into buying a new one, but maybe that’s for the best.
Awesome service guys thanks a lot. They took their time to trace the problem on my car and fixed it very cheap and a great clean job
Car was fixed as needed. Brakes went out after driving my car only 3,000 miles. Tech said this was very unusual. This is the second time I had to have service on my car.
Awesome service! Five star treatment! Best customer service in Central Texas! I would recommend my family and friends to this dealership . Special kudos to Daniel and Allison!
Daniel R. a pleasure to work with, and one of the best service advisers I've ever dealt with...Honest, motivated and just a very kind person in general. I will not take my vehicle anywhere else.. MB Georgetown is above and beyond!!
Additional maintenance items were recommended and were explained with price quotes by Daniel. CarPlay reset. Friendly attitude and helpful service. Clean facilities and complimentary car wash.
The service department and John in particular was fantastic! They did a great job with my car and kept me apprised at every step of the process. This service dept is a model for others. Highly recommended!
Tom Worsham is a excellent contact person. He was a large part of the final decision. Jeremy the GM also was excellent to work with.
Great dealership and our salesperson Tim McAdams was awesome, I chose this dealership also because of service. The dealership also contacted numerous times to follow.
While a repair had to be redone it was at the dealer expense and that is a compelling transparency and honesty. The overall experience is fantastic.
Worked with Daniel my service advisor today. Great professional he worked with me in a timely manner and provided me all the information I needed to make the proper necessary service repairs needed.
Love our new GLE and Troy was awesome. The SUV is wonderful and the buying experience couldn't be better. Pricing was excellent - and no games.
Took my 2014 ML350 to MB of Georgetown for annual maintenance and service - dealership has been completely remodeled and is state of the art - my service rep Daniel took care of me explaining what was needed and cost - work performed on time and at exactly what was quoted - can’t say enough good things about this dealership and their staff - will be buying all my future cars here
Worked till it was right. Very happy with the van repair. Did a good job and the price was right. Not easy to do right.
Great experience. Very low key experience, no stress involved. Every staff member was very friendly. They were very patient in the process and willing to deal
Friendly, knowledgeable and efficient... we were traveling south from out of town but they slotted is in and took care of our rig with ease.
Mercedes Benz of Georgetown always fixes my car right the first time can’t say enough about the service and quality. The only place I’ll take my AMG . Jarred always does a great job keeping me informed and up dated . Love the new showroom be glad when the deli will be open, see you next time...
Fast and Efficient Service Appointment. All details handled professionally and promptly by Service Advisor John Sarantidis. I would recommend MB of Georgetown for service needs.
Great service. That’s why I always return for service. My advisor was Bryan today. Will return in 90 days for follow up. Would recommend this dealer to anyone.
Jarrod was a great service agent. He is Always Straightforward, polite, and professional! I highly recommend him and Mercedes Benz for all your service needs!
Great service, received a loaner car which was very nice, service was done in a timely manner and all the employees were very professional and
Mercedes Benz of Georgetown is excellent dealership not only to shop and purchase a vehicle but also offers well trained and knowledgeable staff with utmost professionalism and servicing to maintain your vehicle. Mercedes Benz of Georgetown is the only dealership which goes above and beyond.
Purchase a used Mercedes Cabriolet from Joeleen. She did a great job through the whole process and got us into our Benz. Great dealership and staff!
Kyle in the Sprinter service department is great! I was away from home and needed a new windshield. From start to finish, everything was done professionally and I never felt like I needed to worry about anything. They stayed in touch and did a great job.
The service is always great. They keep you informed during your service visit and you also get a video sent to you if there are other problems.
Routine oil and filter service. Performed complimentary wash. Discontinued snacks because of Covid19. However, they could have provided pre-packaged items like chips, donuts, crackers etc.
My experience was very rewarding. I left the facilities as a very happy and satisfied customer. I will recommend this dealership to a friend, neighbor, acquaintances, and whoever else I encounter about the customer service.
It was my first time in the new building, it is very nice. The repair was completed as promised with minimal impact to my life which is always good. It was exactly what I expect from Mercedes.
Service was great , service rep was awesome , very friendly and kept me up to date , didnt try to add anything Extra that I didnt need ( which is rare).
I worked with Frank Santoro. He was very honest, knowledgeable and a pleasure to work with. I would recommend them for the purchase of a new car
Always great, Daniel is an asset to the dealership and should be employee of the month. All the staff is friendly and helpful. As I said great service.
Nicole, my point of contact is extremely knowledgeable and a wonderful person. She's very courteous and thorough. She is a God Send. NEVER LET HER GO.
Stop trying to sell ppl stuff just service my car, service agents are friendly though, my car has 27k miles I don’t need new tires, my car said A service I didn’t need B
I especially commend the professionalism of service specialist, Tom Martin. He went the extra steps to keep me informed on the status of my vehicle.
Thanks Daniel. Very professional and prompt service. Excellent communication and documentation. I am confident in trusting you with our family auto service needs and requirements.
I just want to add that Mercedes Dealership in Georgetown was the best experience I had in a dealership. Tom the service guy was very nice and approachable. He answered all my questions and made sure I was fully aware of everything going on. The price he quoted was the price I paid. The customer waiting area was clean and free soda and water.
Nikki was very helpful in handling the service issue. The checkout process due to Covid-19 was very efficient. Everyone at the dealership was friendly and helpful.
Car wash and service was excellent. Very satisfied!!! Nickole Sarles was awesome!!! Would recommend this dealership to anybody. Will keep going here for sure. Thank you.
I would like to commend Frank for keeping me abreast on the service be completed on my vehicle. Frank was very professional and briefed me on any changes.
Great experience. Troy was wonderful and so on top of the whole process. The finance team and management at MB of Georgetown are extremely professional and made the buying experience great.
As always, Zac was a great help in getting all my auto issues resolved. They were able to identify and correct the problem in a day, which was sooner than I expected.
Daniel and others are great service dept. They are hospitable and attentive . Always get my service from here. 2nd mercedes bought from this dealer.
Alex Adams, service advisor in the service department is amazing! He always goes above and beyond the call of duty to make sure I'm taken care of.
Really nice facility. Service tech was very professional. I would recommend this dealership to my friends and family. I have used this dealership for service for many years.
I really appreciate the excellent service and repairs on my Mercedes GLC 300. The service manager - Zac Cote did an excellent job in communicating with me every step of the way and providing top notch customer service. He was able to negotiate properly with my Extended Warranty service people the coverage issues on parts and labor. Thank-you Zac!
My service advisor, Jarrod, was very polite and got my car fixed. Jarrod was very professional and the team took care of the problem even though I did not have an appointment.
Job was completed very quickly and professionally. My service rep was excellent. It was one of the best visits that I have had in a long time. One recommendation for improvement is for you to have a better quality survey. Telling us the review MUST be 25 words long is like trying to put words in our mouth!!!!!
Alex provided excellent customer service throughout my scheduled appointment which was conducted timely and professional. Alex gave me professional and guidance on all repairs needed. Thank you so much!
Check in was easy and the work was diagnosed and issue corrected. Check out was a breeze and I really liked the class act of washing my vehicle without being told to do so.
Went for Service B, for my mercedes, I was very pleased. Georgetown M B has a new center for sales and service. A lot of forsight went into the facility, from the moment you are received until you leave with your vehicle. The place is spotless, even the bathrooms. I am very picky about everything, they exceeded my expectations. Nickole Sarles is my service advisor, a top shelf advisor. Just like their commercial, if you absolutely have to have the very best, you go Mercedes. I own 3 other vehicles, in addition to my mercedes, they do not come close to ...
We love MB in Georgetown. Daniel kept us updated on warranty issue, provided us w SUV loaner, ordered part and completed repair next day. THANK YOU!
James Purpura epitomizes what a service advisor should strive for. He ensures that your experience is one that will make you come back to this dealership. Outstanding dealership service repairs and service. They were fast and friendly, in addition they cleaned my car and took the time to make sure everything was perfect.
The service technicians for Sprinter van division provide quality maintenance and repair services. I back up this opinion with the excellent performance results of my vehicle after each service visit. Thank you for keeping my commercial vehicle on the road; working.
Outstanding service departments and very clean waiting room. I like the video how they go over your vehicle and show you what bent and bad on the vehicle.
Service advisor James Purpura was excellent! Very professional and courteous! He went above and beyond! Also like their Text and email system to give updates on the vehicle! Complementary car wash is also included!
Great service representative Who was easy to work with and the service preformed was high quality. The new building is very nice and the customer cafe is very great.
I can't believe the service I received, they went over and beyond to be of service to me. I am thankful, I chose your dealership. I will always trust your dealership, if I have any future repairs. Thank you so much, for the best service ever.
I recently purchased a new GLE 350 at this dealership. Linda was my sales consultant and she was great! Very personable but professional. She spent a lot of time with me and dealt with all my questions and indecision with patience and honesty. Several other employees and Ali were vey diligent in addressing me and following up. Kristin was my finance manager and she was also a pleasure to work with. I'm very pleased with the overall experience and love my vehicle!
I am an expedited freight driver and I had to get in and out of TX quickly with some deliveries. Unfortunately, the DEF system in my Sprinter van started acting up and I was afraid that I would not be able to make the return trip to Illinois. But, then Josh and Kenny came to my rescue! I spoke with Josh in the Sprinter department and he told me that despite their packed schedule, that I should swing by when possible so they could take a look. Despite me running late and getting there almost 2 hours after originally planned, Josh ...
It was a very smooth service. And also my First Mercedes service experience. I like how it flows and people are really helpful. Will recommend.
Cafe was a nice touch while I waited for my repair. Everyone there is very helpful and friendly. Special thanks to Josh, my s.advisor. Sprinter service repair is just past the regular car repair entrance in a separate building, easy to find.
Daniel Reicherts is always helpful and takes time to explain the service. And Diana always greets with a smile and is ready to make you feel at home. Have been coming here for years.
Mercedes-Benz Georgetown certainly has one of the best Customer Service in Austin area. Professional and transparent to the perfection. Janet took care of my service today and as always it's all well done and on time. Thank you all for providing this VIP level service.
Frank Santoro was so helpful. He explained everything thoroughly and communicated with us every step of the way! He turned our experience of car issues into such a positive one.
Great service! Kyle Clark took care of all my needs and answered all my questions. I waited for my car and was it in less than two hours. I will definitely return for my “A” service when due.
I enjoy taking my car to Mercedes-Benz Georgetown they take Excellent care of my car. The Customer Service is Excellent. Also, my service advisor Nickol take Excellent care of me and her knowledge is Excellent.
Daniel Reicherts is the best! All the employees at Mercedes-Benz of Georgetown are very professional and accommodating. I would highly recommend this dealership to all my friends.
Each and every team member goes above and beyond to service my vehicle and to explain each procedure and step along the way. They are very accommodating and extremely knowledgeable I highly recommend Mercedes-Benz of Georgetown!
My ML350 had a recall for thr gear box bolts due to driving in salt like conditions. The service was performed in timely manner with no issues.
I stopped into the service center without an appointment. Service Advisor Francis Santoro was accommodating, efficient, and helpful. He provide excellent customer service and easy to work with. Thank you for your help.
Regular service was great, but speaker repair was delayed. After receiving new speaker for replacement, they discovered speaker connections damaged and have to order them. Another week or so of waiting to fix the speaker.
Mercedes Benz of Georgetown are awesome the new facility is so nice, the people are first class ... THE BEST OR NOTHING! The only place I’d take my AMG!!!!!!
Service was done quickly and very well communicated. The use of Alec Tronic tools made it very easy to keep up with and complete the whole process.Alex was very knowledgeable and friendly. Only thing negative was it was rather expensive.
Daniel is so easy to work with, making sure everything is taken care of. The updates via text are extremely helpful. Top class service, always!
Outstanding performance by a highly professional organization. The entire service team made getting my car ready easy. From processing to maintenance the team was exceptional in every regard. Will definitely be back!
Great customer service, Alex was very friendly and explained the process of what had to take place. Very thorough. Facilty as a whole was very nice.
Outstanding service! Albert was the BOMB! He took care of my every need. He was very patient with me and I was really not sure of what I wanted, but he stuck with me until I was satisfied. Kristin was very informative. I was honored to have a woman as a finance manger. She offered great advice. Dusten helped me understand the tech side of things about my car. I would buy a new car from these folks everyday if I had the money! My experience was AWESOME!! They get an A from me.
Good customer service experience from Service check in to Service cash out. My service advisor was Zach Cotes, great gentlemen always helps me and gives me knowledgeable advice concerning my vehicle. Note: I had to rate the “buying process” even though I did not purchase a vehicle.
The new building at Georgetown Mercedes-Benz dealership was absolutely fantastic, all the staff and employees was great to deal with had a great experience buying a car there
Georgetown Mercedes Benz service department is best I have ever used - great service and good prices and value - my service advisor Daniel is a true professional - really explains things well and puts the customer first - 5 star all the way
Reviews & Testimonials | Mercedes-Benz of Georgetown