Mercedes-Benz of Georgetown Reviews & Testimonials
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Customer Testimonials
I had setvice:repairs/parts replacement scheduled here. They did a fantastic job taking care of everything my Smart Car needed done.
Always courteous, always accommodating, treat me as if I am special. Purchased my car there because of this.
The greatest success comes with wise advice. Ask Jay, and you will be satisfied! So happy after every service that I done for my car.
I was always kept in the know of what’s going on with my car; I just wish they cleaned the interior as well; on me though since I didn’t ask.
Thank you to Tom Ballou for helping me fix my car he is very helpful and sweet
Yesterday July 29th 2026 I purchased my 3rd Automobile from Mercedes Benz of Georgetown. I made an appointment with Benjamin Tait a sales advisor at the Dealer. Benjamin was superb, friendly, knowledgeable, helpful and professional.he doesn’t rush the buyers, he answer your questions with the best attitude.I recommend Benjamin and the Mercedes Benz of Georgetown 100% Outstanding.
Olivia was amazing! She helped me quickly and made the whole process of getting my car fixed easy and stress-free. She was professional, helpful, and very responsive. I really appreciate the great service. Thank you, Olivia!
I was so pampered by my previous service advisor at Mercedes-Benz of Georgetown, that when I was assigned to a new service advisor, because my previous person had left, I was convinced no one could take care of me in the manner I had grown accustomed to. I was wrong. Kyle Clark is everything that I look for when I want quality, comprehensive service, and a friendly demeanor. Kyle excels in every category. I am once again in good hands at the Service Dept at Mercedes-Benz of Georgetown. Thanks for having Kyle take care of me!
I was very happy with the results of my visit. Drew did a very professional job. He answered all my questions and meet all my expectations. My only complaint was the loaner car. The windshield was filthy and no sooner then I started driving home the TPMS light came on and all four tires were low and needed air. But other than that the experience was positive and a great experience.
Great service after the sale. Thanks Jay for always providing excellent service. Everyone in the service area is so accommodating. I love it.
We found the car we were looking for at MB Georgetown but we live in the Houston area. Working with Shamier and Myron, made the whole transaction smooth. Car and paperwork we’re ready when we arrived and didn’t have to spend a lot of time waiting around. It was a real pleasure!
Shamier did an excellent job finding our family exactly what we were looking for. Everyone was very helpful and friendly. Lily did a great job helping us understand the features. We will be back.
We take our Sprinter RV there for service and have always had excellent service. Josh Sullivan was our advisor and he is friendly, thorough, professional and efficient. Service is accomplished with a minimum of hassle from us and the dealership provides a comfortable waiting area with snacks and will provide free, local transportation if needed.
Our service advisor Kyle, got us in and out when promised. The car was returned very clean and ready to make a trip.
We had an excellent experience with Jay in the service department on our recent service.
After finding a Certified Pre-Owned Mercedes-Benz online that caught our eye, we stopped by Mercedes-Benz of Georgetown to take a look. We were greeted by James Binford, who immediately made us feel welcome. He was friendly, knowledgeable, and easy to talk to—exactly the kind of salesperson you hope to work with.
After I explained what we were looking for, James showed us several comparable vehicles, including one that was even better equipped with the Driver Assistance Package and Executive Package. He took the time to explain the differences without ever making us feel pressured, which made it easy to ... Read More DealerRater - Jul 14, 2026
Had my RV serviced at Mercedes-Benz of Georgetown and had a very good overall experience. Made an appointment and the staff was very professional and on time to accommodate my vehicle. Want to give a special shout out to Josh Sullivan who went out of his way to make me feel valued as a customer and that I brought my vehicle to the right place for service in a strong Christian/caring environment. Thank you - I will be back.
This was the 4th Mercedes I’ve bought from this dealership in 14 yrs and I can say there has been a big decline in service and professionalism. The experience of buying a Mercedes was not what it has been in the past.Comunication was lacking to say the least.
I have been with Mercedes Benz of Georgetown for 21 years and have purchased 3 cars during that time period but service has diminished considerably over the last few years. I own an S-580 even though that shouldn’t matter and I have found dirt/grease stains within interior after service. The most recent issue I had is they didn’t initially recognize my appointment and placed me with a service advisor that wasn’t one I requested. I waited with my car a good 10 minutes before I was seen. Even had to wait in waiting area for the loaner car which ... Read More DealerRater - Jul 8, 2026
Great experience all around. Adam was great as well as everyone involved. Didn't feel pressured to buy and enjoyed the experience.
Pretty straight forward service. Friendly and informative. Waiting area could be nicer. Pretty sad for a Merceedes dealership. I went to a dodge dealership in a small town Leesburg Florida w my truck and it was way nicer. I know i’m not there for the snacks, but you’re comparing other dealerships. It’s very disappointing. They redesign this whole area with a great thought, but never followed through.
The dealership has qualified and professional staff dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impressed with the staff’s knowledge and attitude towards ensuring the customer is knowledgeable and aware of the work being done on their vehicle.An added plus is the dealer’s management staff, Alphonso!We have watched this young grow with Mercedes as a service advisor to now being the service manager! We are so proud of him for his growth and MB for recognizing talent within their ranks!!!
Great service, good communication from Tom Ballou, my suv was ready in one day! Thanks
Best service replace windshield with original glass , very satisfied with our technician Tom . Highly recommend
I have been servicing my vehicle with MB of George Town for many years now. I have always had very good experience here. Today Jarrod Dozier helped me diagnose the issues, find optimal solutions and delivered the vehicle back swiftly. Definitely coming back and recommended to the folks reading this.
Always amazing service! I truly appreciate the entire staff at this dealership! It's always a great experience.
My experience at the dealership has been questionable to say the least. As far as the service that was just, I was told everything was addressed. That’s all I really have to say
Everyone was friendly from the moment I walked in. Charles accommodated me without hesitation and once I agreed on pricing, the paperwork was fast and efficient.
Awesome great experience especially being from out of town. Great hospitality from Charles and everyone who attended to us.
Very polite and very helpful in guiding me to make my decision easier. Came for service and left with a new car.
Charles was wonderful and had excellent attention to detail. The service was top notch and I will be using the dealership and Charles again.
I recently brought my Mercedes R350 to Mercedes-Benz of Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’t need replacement, and recommended several other services including an engine air filter replacement, which I approved. The visit itself went smoothly and I drove off satisfied — however, about a week or so later a check engine light appeared. I took the vehicle to Mercedes-Benz of Austin, where a $280 diagnostic fee confirmed the issue was traced back to an improperly seated engine filter from the Georgetown ... Read More DealerRater - Jun 12, 2026
The guys in the sprinter office are the best. And the mechanic Sky. Best service around.
Great dealership and the service team is the best. Every time I’ve come it they have went about and beyond in making my feel like I’m getting the best experience possible.
I had a covered warranty part go out and they were honest about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was a mess being brought back, that wasn't their fault and I was grateful for the complementary rides home and back.
Took my car in and honestly wasn’t sure what to expect, but they were great. Staff was friendly without being over the top about it, got me taken care of without a lot of back and forth, and I didn’t feel like I was just being shuffled through. Great experience overall I’ll be going back.
Sarah provided great customer service- keeping me informed at all times. Service and repair were done in one day
In and out quickly. Always a loaner available, even in an emergency. Service advisors go above and beyond.
Working with Charles was a breeze and we landed on a solid deal on both our purchase and trade-in. We’re very happy with our new GLE!
We had a little hiccup in the F&I department as they kept us waiting more than once, but ultimately Erica got us financed with a low rate and fair pricing on most of the add-ons. Be weary, the ResistAll add-on is nothing more than a spray on paint sealant put on with little to no prep - calling it a ceramic coating is a bit disingenuous.
Overall, we are happy with ... Read More DealerRater - May 31, 2026
MB of Georgetown provides quality and professional service. The Sprinter service team has always taken care of me and at a fair price!
Osmary Gonzales was excellent, she gets 5 stars. On the other hand my glb250 has had the same issue with the ac blower making a loud noise on high. The service department did some sealant work to stop it and yet it still continues. This was the 4th time since 2022 that I have had to bring in.
Drew Mackenzie did a great job explaining the Service B nature of work, expected timeline and following through on the appointment outcome. Pleased to work with him on my GLC service.
The service is good. The prices to fix your car can be expensive. Jarrod is very kind
Pricy but love Mercedes Benz. Sales and service teams are Awsome. Nice location in Georgetown
Brandon professional, helpful, very nice customer service, treat customer with respect, spend time to explain about the car, take good care customer . I would recommend him to friends and family members 👍👍
An excellent service and very friendly and knowledgeable service manager BsMary. Very detailed report was provided and showing in-depth inspection. Requested work was done on a Timely manner.
The team were super helpful. I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything was completed.
Customer service is top notch at Mercedes Benz of Georgetown. Service Advisor Jay does a great Job.staying on top of things when my car is in for repairs.
Kyle, was very nice, knowledgeable and professional about what I needed for our car. Could not have had a better experience.
New to me service advisor Kyle professional and excellent communication skills. Kept me informed of issues needing attention and ask for approval. Very satisfied with MB and Kyle
The staff and the service is superb! Osmary my advisor is out of this world . Five star service Thank you.
Very professional and transparent. Staff were friendly. Waiting area was comfortable. Lots of drinks and snacks while vehicle was being serviced.
All I can say is great customer service from Charles and all the crew. thank you!
Charles is awesome to work with. He does not pressure you. Very understanding and very friendly.
My experience at Mercedes-Benz was outstanding thanks to Charles. From the moment I walked in, he treated me with genuine kindness, patience, and professionalism. He listened to exactly what I wanted, explained everything clearly, and made the entire process smooth and stress-free. You can tell her truly cares about his customers and takes pride in what he does. I left with a beautiful car and complete confidence in my purchase. Charles is the reason I'll be returning and recommending this dealership to everyone.
I was really surprised that all the services were kind and resolved quickly. The Georgetown dealer shop is the best, especially I was impressed by Jarrod's handling. Thank you again.
This was the least painful car buying experience ever! Working with Benjamin was a delight. He was knowledgeable, and not aggressive. I appreciate so much the time he took to test drive with me, allow questions and not be overly pushy. Will definitely go back when needing my next vehicle.
I have been working with Jay Derkacz at Mercedes-Benz of Georgetown for over two years, and I always have a great experience. Jay consistently provides top-quality care and customer service every time I bring my vehicle in. He is professional, attentive, knowledgeable, and always makes sure everything is handled smoothly from start to finish. He keeps me informed throughout the process and genuinely cares about his customers and their vehicles. It’s clear that he takes pride in his work, and that level of service really stands out. I highly recommend working with Jay if you want excellent service and ... Read More DealerRater - May 7, 2026
Service was professional and price was great! The lounge was well stocked with snacks and beverages.
I was disappointed with myself, man and retrospect. I would’ve just asked for somebody different. However, the rest of the staff was very kind, curious and respectful.
Jeffery found our car in Tennessee. And had it sent fast! The rest is history.
Bought my wife a 2024 GLE53 AMG there. We have it in twice for service twice. Tom has been amazing both times….very attentive to our needs with the car and his professionalism is beyond reproach!!! I would highly recommend both him & the dealership with any and all your needs when it comes to your Mercedes Benz !!!!!
Damon was really good to make it work the deal he followed up frequently went back and forth to make sale happen
The customer service was great Grant & Jerey Lewis. They represented the dealership well. Grant was my service adviser.
Extremely good experience I have been there. Sterling was my advisor the last two times and he was exceptional
Mercedes-Benz of Georgetown has my highest regard. They have gone beyond the normal to make certain that my service was a wonderful experience. I would recommend them to anyone.
I found the car I was interested in online. I contacted the dealership and reached Carlos Fuentes. I told him about the car and the type of deal I was looking for. He immediately came back with confirmation the car was available and a draft of a proposed lease. I was traveling to the Georgetown area so I stopped in and completed the sale in a few hours. The car was serviced and I drove it out that evening. It was a pleasure doing business with Carlos and an efficient use of my time.
Got in and out ahead of schedule. Drew kept me updated along the way. Car was washed and ready when I arrived.
Everyone was kind, knowledgeable and helpful. Will return if and when my car needs service
Phenomenal job from Drew and the Benz team in Georgetown. From start to finish they took care of my vehicle and kept me informed throughout the entire process. Kudos!
Tom took care of my car and questions super fast! He went above and beyond to make sure my level.of service exceeded my expectations. We will be back!
Very professional and willing to go above and beyond. Purchased and have my car serviced here. Entire staff friendly and always have a loaner available for me and take excellent care of my car. Highly recommend Mercedes-Benz of Georgetown.
Got next prompt next day appt for a/c work. Ryan the service rep kept me informed of the work being done in an ongoing, timely, informative, professional and friendly manner. Got the job done needed.
Each interaction from sales to service has been met with professionalism, courtesy and efficiency. I highly recommend them whether you’re in the market to purchase or service your existing vehicle.
The dealership provided excellent service from the sales staff to the managers. I brought my kids with me and they were treated like family members. For some reason the GM likes Texas Tech but I’ll let that slide. Overall great job.
This is a Nice Mercedes Benz dealership!!! I like it a lots ! I truly felt welcomed and was really well taken care of here.
My service advisor Jay is awesome. He has such patience and professionalism. This type of professionalism builds a repor with customers for mercedes.
Sterling was awesome, he updated me throughout the whole process. Great service, absolutely would use again.
The Dealership overall experience was pretty good. As soon as I got out my vehicle one of the sales rep that was outside greeted an offered his help.
Drew is one of the best service agents I’ve worked with. He is always on time, courteous, and professional. His reliability and attitude make a big difference.
I had a great experience at Mercedes-Benz of Georgetown, TX! Sarah Torres was my service advisor, and she was incredibly communicative and stayed on top of every detail throughout the process. She made everything smooth and stress-free. Thank you for the outstanding customer service!
They performed a long test drive post-repairs to confirm no suspension damage. Tires came with warranty.
As an engineer, I now trust their service: excellent visual communication, transparency, attention to detail.
Tom Ballou was my Technician. He answered all of my questions and provided recommendations that would be beneficial in prolonging the life of my car. He provided excellent customer service.
Jarrod always goes above and beyond, providing top-notch service. He’s my go-to at Mercedes.
Expensive, but excellent mechanics! Well worth the drive from Marble falls! They know their Diesels!
My search for a new Mercedes-Benz began in late October, 2025, and my salesman - Charles Griffin, worked hard to ensure that I would find my dream car. Mr. Griffin is a pleasure to work with, as are the other customer-facing associates who were involved in my purchase process.
Fast and professional service! Very satisfied with the quality of service provided! Ryan was excellent! Highly Recommend!
I received inconsistent information regarding diagnosis of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory when assembling the vehicle. Those were repaired. I’ve owned five Mercedes and from my experience the quality on certain models is not up to prior standards. The vehicle is a SUV that is assembled in America, so I shouldn’t be surprised about factory assembly issues.
I was in from out of town and Ryan at the service desk got my problem assessed and issue resolved in one day so I could get back on the road to head home.
Great courteous and professional people, my service rep Jay is great and made sure I had a positive service experience
The people working there all pleasant from the sales team to the service team. I always have a good experience.
They provided excellent customer service and price for services were comparable to other shops in the area. Would definitely recommend due to expedited service and loaner vehicle.
I am very happy with the recent warranty service on my 2003 E500. Thank you to Mercedes Benz.
I can’t recommend the service center at Mercedes-Benz of Georgetown enough. They are absolutely stellar and consistently go above and beyond to make sure everything is handled perfectly. A huge thank you to Drew and Ray on the service side; they are professional, communicative, and truly top-tier. If you’re looking for a dealership that actually cares about the quality of their work and the customer experience, this is the place to go. 10/10 recommendation!
Ryan was extremely professional, knowledgeable, and patient throughout the entire process. He took the time to explain every detail clearly and made sure I felt comfortable and confident with my decision. There was no pressure, just honest guidance and great customer service. The whole experience at Mercedes-Benz of Georgetown was smooth and pleasant. I truly appreciate his help and would absolutely recommend Ryan to anyone looking to purchase a vehicle.
Charles Griffin is amazing! He was very kind & understanding & helped me find what I needed. The process was very easy & went smoothly! I highly recommend working with him!
Jay's is a top-notch servicer. The whole team is polite and engaging. I always feel well taken care of whenever I bring my vehicle to them.
The staff and everyone at Mercedes Georgetown has always been wonderful and courteous. I have never been disappointed over the years I’ve been going there.
Charles Griffin did a great job locating the vehicle I was looking for!!!! He had several people on the hunt for me. He even bought me lunch.! Now THAT’S what I call SERVICE! Thanks Charles!
Reviews & Testimonials | Mercedes-Benz of Georgetown
