Mercedes-Benz of Georgetown Reviews & Testimonials
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Customer Testimonials
I have been servicing my vehicle with MB of George Town for many years now. I have always had very good experience here. Today Jarrod Dozier helped me diagnose the issues, find optimal solutions and delivered the vehicle back swiftly. Definitely coming back and recommended to the folks reading this.
Always amazing service! I truly appreciate the entire staff at this dealership! It's always a great experience.
My experience at the dealership has been questionable to say the least. As far as the service that was just, I was told everything was addressed. That’s all I really have to say
Everyone was friendly from the moment I walked in. Charles accommodated me without hesitation and once I agreed on pricing, the paperwork was fast and efficient.
Awesome great experience especially being from out of town. Great hospitality from Charles and everyone who attended to us.
Very polite and very helpful in guiding me to make my decision easier. Came for service and left with a new car.
Charles was wonderful and had excellent attention to detail. The service was top notch and I will be using the dealership and Charles again.
I recently brought my Mercedes R350 to Mercedes-Benz of Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’t need replacement, and recommended several other services including an engine air filter replacement, which I approved. The visit itself went smoothly and I drove off satisfied — however, about a week or so later a check engine light appeared. I took the vehicle to Mercedes-Benz of Austin, where a $280 diagnostic fee confirmed the issue was traced back to an improperly seated engine filter from the Georgetown ... Read More DealerRater - Jun 12, 2026
The guys in the sprinter office are the best. And the mechanic Sky. Best service around.
Great dealership and the service team is the best. Every time I’ve come it they have went about and beyond in making my feel like I’m getting the best experience possible.
I had a covered warranty part go out and they were honest about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was a mess being brought back, that wasn't their fault and I was grateful for the complementary rides home and back.
Took my car in and honestly wasn’t sure what to expect, but they were great. Staff was friendly without being over the top about it, got me taken care of without a lot of back and forth, and I didn’t feel like I was just being shuffled through. Great experience overall I’ll be going back.
Sarah provided great customer service- keeping me informed at all times. Service and repair were done in one day
In and out quickly. Always a loaner available, even in an emergency. Service advisors go above and beyond.
Working with Charles was a breeze and we landed on a solid deal on both our purchase and trade-in. We’re very happy with our new GLE!
We had a little hiccup in the F&I department as they kept us waiting more than once, but ultimately Erica got us financed with a low rate and fair pricing on most of the add-ons. Be weary, the ResistAll add-on is nothing more than a spray on paint sealant put on with little to no prep - calling it a ceramic coating is a bit disingenuous.
Overall, we are happy with ... Read More DealerRater - May 31, 2026
MB of Georgetown provides quality and professional service. The Sprinter service team has always taken care of me and at a fair price!
Osmary Gonzales was excellent, she gets 5 stars. On the other hand my glb250 has had the same issue with the ac blower making a loud noise on high. The service department did some sealant work to stop it and yet it still continues. This was the 4th time since 2022 that I have had to bring in.
Drew Mackenzie did a great job explaining the Service B nature of work, expected timeline and following through on the appointment outcome. Pleased to work with him on my GLC service.
The service is good. The prices to fix your car can be expensive. Jarrod is very kind
Pricy but love Mercedes Benz. Sales and service teams are Awsome. Nice location in Georgetown
Brandon professional, helpful, very nice customer service, treat customer with respect, spend time to explain about the car, take good care customer . I would recommend him to friends and family members 👍👍
An excellent service and very friendly and knowledgeable service manager BsMary. Very detailed report was provided and showing in-depth inspection. Requested work was done on a Timely manner.
The team were super helpful. I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything was completed.
Customer service is top notch at Mercedes Benz of Georgetown. Service Advisor Jay does a great Job.staying on top of things when my car is in for repairs.
Kyle, was very nice, knowledgeable and professional about what I needed for our car. Could not have had a better experience.
New to me service advisor Kyle professional and excellent communication skills. Kept me informed of issues needing attention and ask for approval. Very satisfied with MB and Kyle
The staff and the service is superb! Osmary my advisor is out of this world . Five star service Thank you.
Very professional and transparent. Staff were friendly. Waiting area was comfortable. Lots of drinks and snacks while vehicle was being serviced.
All I can say is great customer service from Charles and all the crew. thank you!
Charles is awesome to work with. He does not pressure you. Very understanding and very friendly.
My experience at Mercedes-Benz was outstanding thanks to Charles. From the moment I walked in, he treated me with genuine kindness, patience, and professionalism. He listened to exactly what I wanted, explained everything clearly, and made the entire process smooth and stress-free. You can tell her truly cares about his customers and takes pride in what he does. I left with a beautiful car and complete confidence in my purchase. Charles is the reason I'll be returning and recommending this dealership to everyone.
I was really surprised that all the services were kind and resolved quickly. The Georgetown dealer shop is the best, especially I was impressed by Jarrod's handling. Thank you again.
This was the least painful car buying experience ever! Working with Benjamin was a delight. He was knowledgeable, and not aggressive. I appreciate so much the time he took to test drive with me, allow questions and not be overly pushy. Will definitely go back when needing my next vehicle.
I have been working with Jay Derkacz at Mercedes-Benz of Georgetown for over two years, and I always have a great experience. Jay consistently provides top-quality care and customer service every time I bring my vehicle in. He is professional, attentive, knowledgeable, and always makes sure everything is handled smoothly from start to finish. He keeps me informed throughout the process and genuinely cares about his customers and their vehicles. It’s clear that he takes pride in his work, and that level of service really stands out. I highly recommend working with Jay if you want excellent service and ... Read More DealerRater - May 7, 2026
Service was professional and price was great! The lounge was well stocked with snacks and beverages.
I was disappointed with myself, man and retrospect. I would’ve just asked for somebody different. However, the rest of the staff was very kind, curious and respectful.
Jeffery found our car in Tennessee. And had it sent fast! The rest is history.
Bought my wife a 2024 GLE53 AMG there. We have it in twice for service twice. Tom has been amazing both times….very attentive to our needs with the car and his professionalism is beyond reproach!!! I would highly recommend both him & the dealership with any and all your needs when it comes to your Mercedes Benz !!!!!
Damon was really good to make it work the deal he followed up frequently went back and forth to make sale happen
The customer service was great Grant & Jerey Lewis. They represented the dealership well. Grant was my service adviser.
Extremely good experience I have been there. Sterling was my advisor the last two times and he was exceptional
Mercedes-Benz of Georgetown has my highest regard. They have gone beyond the normal to make certain that my service was a wonderful experience. I would recommend them to anyone.
I found the car I was interested in online. I contacted the dealership and reached Carlos Fuentes. I told him about the car and the type of deal I was looking for. He immediately came back with confirmation the car was available and a draft of a proposed lease. I was traveling to the Georgetown area so I stopped in and completed the sale in a few hours. The car was serviced and I drove it out that evening. It was a pleasure doing business with Carlos and an efficient use of my time.
Got in and out ahead of schedule. Drew kept me updated along the way. Car was washed and ready when I arrived.
Everyone was kind, knowledgeable and helpful. Will return if and when my car needs service
Phenomenal job from Drew and the Benz team in Georgetown. From start to finish they took care of my vehicle and kept me informed throughout the entire process. Kudos!
Tom took care of my car and questions super fast! He went above and beyond to make sure my level.of service exceeded my expectations. We will be back!
Very professional and willing to go above and beyond. Purchased and have my car serviced here. Entire staff friendly and always have a loaner available for me and take excellent care of my car. Highly recommend Mercedes-Benz of Georgetown.
Got next prompt next day appt for a/c work. Ryan the service rep kept me informed of the work being done in an ongoing, timely, informative, professional and friendly manner. Got the job done needed.
Each interaction from sales to service has been met with professionalism, courtesy and efficiency. I highly recommend them whether you’re in the market to purchase or service your existing vehicle.
The dealership provided excellent service from the sales staff to the managers. I brought my kids with me and they were treated like family members. For some reason the GM likes Texas Tech but I’ll let that slide. Overall great job.
This is a Nice Mercedes Benz dealership!!! I like it a lots ! I truly felt welcomed and was really well taken care of here.
My service advisor Jay is awesome. He has such patience and professionalism. This type of professionalism builds a repor with customers for mercedes.
Sterling was awesome, he updated me throughout the whole process. Great service, absolutely would use again.
The Dealership overall experience was pretty good. As soon as I got out my vehicle one of the sales rep that was outside greeted an offered his help.
Drew is one of the best service agents I’ve worked with. He is always on time, courteous, and professional. His reliability and attitude make a big difference.
I had a great experience at Mercedes-Benz of Georgetown, TX! Sarah Torres was my service advisor, and she was incredibly communicative and stayed on top of every detail throughout the process. She made everything smooth and stress-free. Thank you for the outstanding customer service!
They performed a long test drive post-repairs to confirm no suspension damage. Tires came with warranty.
As an engineer, I now trust their service: excellent visual communication, transparency, attention to detail.
Tom Ballou was my Technician. He answered all of my questions and provided recommendations that would be beneficial in prolonging the life of my car. He provided excellent customer service.
Jarrod always goes above and beyond, providing top-notch service. He’s my go-to at Mercedes.
Expensive, but excellent mechanics! Well worth the drive from Marble falls! They know their Diesels!
My search for a new Mercedes-Benz began in late October, 2025, and my salesman - Charles Griffin, worked hard to ensure that I would find my dream car. Mr. Griffin is a pleasure to work with, as are the other customer-facing associates who were involved in my purchase process.
Fast and professional service! Very satisfied with the quality of service provided! Ryan was excellent! Highly Recommend!
I received inconsistent information regarding diagnosis of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory when assembling the vehicle. Those were repaired. I’ve owned five Mercedes and from my experience the quality on certain models is not up to prior standards. The vehicle is a SUV that is assembled in America, so I shouldn’t be surprised about factory assembly issues.
I was in from out of town and Ryan at the service desk got my problem assessed and issue resolved in one day so I could get back on the road to head home.
Great courteous and professional people, my service rep Jay is great and made sure I had a positive service experience
The people working there all pleasant from the sales team to the service team. I always have a good experience.
They provided excellent customer service and price for services were comparable to other shops in the area. Would definitely recommend due to expedited service and loaner vehicle.
I am very happy with the recent warranty service on my 2003 E500. Thank you to Mercedes Benz.
I can’t recommend the service center at Mercedes-Benz of Georgetown enough. They are absolutely stellar and consistently go above and beyond to make sure everything is handled perfectly. A huge thank you to Drew and Ray on the service side; they are professional, communicative, and truly top-tier. If you’re looking for a dealership that actually cares about the quality of their work and the customer experience, this is the place to go. 10/10 recommendation!
Ryan was extremely professional, knowledgeable, and patient throughout the entire process. He took the time to explain every detail clearly and made sure I felt comfortable and confident with my decision. There was no pressure, just honest guidance and great customer service. The whole experience at Mercedes-Benz of Georgetown was smooth and pleasant. I truly appreciate his help and would absolutely recommend Ryan to anyone looking to purchase a vehicle.
Charles Griffin is amazing! He was very kind & understanding & helped me find what I needed. The process was very easy & went smoothly! I highly recommend working with him!
Jay's is a top-notch servicer. The whole team is polite and engaging. I always feel well taken care of whenever I bring my vehicle to them.
The staff and everyone at Mercedes Georgetown has always been wonderful and courteous. I have never been disappointed over the years I’ve been going there.
Charles Griffin did a great job locating the vehicle I was looking for!!!! He had several people on the hunt for me. He even bought me lunch.! Now THAT’S what I call SERVICE! Thanks Charles!
Exceptional and consistent customer care and dedication to problem solving. Recommend without reservation. Thank you.
Staff was great and very professional from start to finish, Osmary was on top of it as well as everyone involved.
Amazing customer service! The service team was efficient and fast! They have a wonderful waiting area fully stocked with snacks, coffee and tea!!
I recently entered into another lease agreement with Mercedes-Benz, and the entire experience was exceptional. The process was smooth, professional, and exceeded my expectations.
I was told that they would pick up my car in austin and provide service and I did sign all the documents including the one that said I would have the liability along with providing used gas or be charged. They could not deliver on their promise to return my card so i had to go pick it up and I told the service rep(Grant) that I put gas in the car to cover gas used.He sold me he would not charge me. Lots of non performance for service promised. Then they charged me 15.98 for gas which I ... Read More DealerRater - Feb 15, 2026
Service department is horrible. I have a $150k Mercedes, under warranty that has been in numerous times. I have had to fight them over what is covered under warranty. The most recent case, they charged me $1300 just to diagnose the problem. They take weeks to fix the problem and I still ended up with a $3000 bill to fix 2 leaks, and the car was in the shop last time for another leak. You can forget escalating to Mercedes executives as they are the least responsive customer service group I have ever encountered. Save yourself the headaches…..buy another brand somewhere else!
Arrived for service A today. My service Rep, Kayle was wonderful. She explained the process and options for the service. I waited for work to be done. Work was completed in the time she told me!! Awesome service Rep. Very satisfied with the work!!
You have to go far these days to find a dealer that you can trust to repair your car. Not just parts changers. The dealer made sure my vehicle was in top notch working order before they released it to me. If your vehicle is under warranty I would give these folks a try.
Appreciate his professionalism and customer service that helped me decide on the best vehicle to purchase. Thanks for a job well done!
Sprinter team is doing a great job. The techs and service writers know their jobs and are always ready to accommodate the customer's needs.
I had an outstanding experience working with Charles at Mercedes-Benz while purchasing my GLS 450. From start to finish, he went above and beyond to help me find the exact vehicle I was looking for, with every feature on my wish list.
What really stood out was his patience and dedication. I asked a lot of questions and reached out more times than I can count, and not once did he seem annoyed or rushed. Charles never tried to settle for “close enough", he was committed to getting it right, and it showed.
If you’re looking for someone who ... Read More DealerRater - Feb 3, 2026
I love coming to the Mercedes Benz in Georgetown. They are professional and courteous. I have been a long time customer. What makes them different is I am not just a number. I feel like I am part of their family. They just don't take care of my vehicles. They are always attentive and concerned about how I felt about the service I received, not only with the sales, but with the service and the maintenance of my cars. When anybody ask me where I bought my cars. I tell them, it's the Mercedes Benz of Georgetown. The ... Read More DealerRater - Jan 31, 2026
Jerry and Grant were great in assisting me with my car. Would recommend this dealership for service!
I wuz unhappy wit Jay he is normally good no courtesy call at all only a text to let me know my vehicle wuz ready
Easy process to turn in vehicle and talk with service advisor about the vehicle and costs.
Hands down the best Mercedes dealership in the area. The service department is the best, they’re always so kind and accommodating.
Charles was so professional and such a pleasure to work with, making sure I had everything I was looking for and some extras.
MB of Georgetown is the only place I would take my C300. Jay D has been my maint specialist going on five years and the car drives like it is brand new.
Charles Griffin made a huge difference as I looked then purchased my new GLC 300. His patience with our questions, with my determining which car to purchase, along with his great sense of humor made my purchase easy. He knows Mercedes Benz! If I could give him 10 stars I would! I love my new car; it is a dream to drive.
Great service in the sprinter department and the personnel are always great... i always appreciate going there!
Clean, professional, fast, frriendly service. Never any suprises, and the car was done when promised.
Brandon is always a pleasure to work with. He is very knowledgeable and knows details about the vehicles that I never dreamed of knowing. He is also very professional, reliable, resourceful and friendly! If you want a salesperson you can count on, Brandon is your salesperson for life! I’m looking forward to my next deal with him!
Jay is an excellent service rep, and the employees are friendly and helpful all the time.
The service is great. They keep you informed on every step of the process. My service advisor is very helpful.
Reviews & Testimonials | Mercedes-Benz of Georgetown
